Credit & Collections Specialist

We are seeking a motivated and detail-oriented Credit & Collection Specialist to join our team. The ideal candidate will be responsible for managing accounts receivable and ensuring timely collection of outstanding debts. This role requires excellent communication skills, a strong understanding of revenue cycle management, and the ability to analyze accounts effectively. As a Credit & Collection Specialist, you will play a crucial role in maintaining the financial health of our organization while providing exceptional customer service.

Responsibilities

• Maintain detailed records of customer accounts, including payments and outstanding balances.
• Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted.
• Monitor the firm’s accounts receivable aging and follow up on overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Implement collection strategies to reduce outstanding receivables.
• Prepare and issue lien notices to past due project accounts.
• Review customer credit applications and credit report to assess credit risk. Recommend appropriate credit limits and terms that align with company financial goals.
• Adhere to all legal and ethical guidelines during the collection process.

• A.A. in Business Administration, preferred.
• Must be computer literate, knowledgeable with Microsoft Excel, intermediate level experience
• Must have 3 to 5 years' experience in related field.
• Must have an active Notary Public Certification
• Bilingual: English and Spanish.

• Strong phone etiquette and communication skills for effective customer interactions.
• Excellent customer service skills with a focus on resolving issues amicably.
• Must be organized and able to prioritize work to meet the department deadlines and operational needs.
• Strong mathematical skills for accurate calculations related to account balances.
• Familiarity with accounting software to manage collections efficiently.